RETURNING USERS If you have already used our online support tool, please click here to start a new session.

FIRST-TIME USERS In order to use our online support tool, you need to be running either Microsoft® or Sun Microsystems Java™ Virtual Machine (VM) on your computer. The Java VM allows your PC to successfully load Java applets and to run applications like WebDemo and/or WebInteractive, our online support tools.

1. Click here to begin the download of the Microsoft VM (msjavx86.exe; 5.07 MB) from our server to your workstation.

  • Choose "Save" and place this file on your computer where it will be easily accessible to you.
  • .

  • After the download is complete, click on the file where you have saved it, and proceed to install Microsoft VM.
  • You will be asked to accept the license agreement. Click "Yes" and follow the download wizard. Upon completion of the installation, reboot your computer when prompted.
  • 2. Click here to open a new browser window and test your browser. Once this new window is open, look on the left-hand side of your screen under System Tools and click on the "TEST BROWSER" button.

    3. Once you successfully complete the above two steps, please click here to start a new session